Shipping & Returns

Last updated: 8 July 2026

In plain terms: we manufacture to order in 7–10 days, dispatch pan-India and for export, and — because most orders are custom-produced — cancellations are only possible before production starts. Damage or shortage claims are handled quickly if reported soon after delivery.

1. Manufacturing & lead time

Orders are manufactured to order once your quotation and specification (size, print/finish, quantity) are confirmed. Standard manufacturing lead time is 7–10 days from confirmation, subject to order volume and any custom tooling requirements. Large or highly customised orders may take longer — this will always be confirmed with you in advance.

2. Dispatch & delivery

We dispatch orders pan-India and internationally for export. Freight/shipping cost and estimated transit time depend on destination, order volume, and packing requirements, and are quoted separately from the product price shown on the Site. Delivery timelines quoted are estimates and can be affected by carrier delays, customs processing (for exports), or circumstances outside our control.

3. Packaging

All goods are packed for safe bulk transit using export-ready packing appropriate to the product and destination. If you have specific packaging requirements (e.g. for retail-ready cartons), let us know when confirming your order.

4. Inspecting your order

Please inspect your shipment as soon as it arrives and before signing for delivery where possible. If there is visible damage to the packaging, note it with the carrier at the time of delivery.

5. Damage, shortage & quality claims

If your order arrives damaged, short, or with a manufacturing defect, contact us within 48 hours of delivery with photos of the affected goods and packaging, along with your order reference. We will review each claim and, where a genuine manufacturing or transit issue is confirmed, arrange a replacement, credit, or resolution as appropriate.

6. Cancellations & changes to an order

Because products are manufactured to your specification, an order can be cancelled or changed only before production has started. Once production begins, cancellation may not be possible, or may involve a charge for materials and work already completed — this will be communicated clearly during order confirmation.

7. Returns

As these are bulk, made-to-order manufactured goods (often custom-printed or branded), we're not able to accept returns for change of mind once production is complete. Returns are considered only in cases of confirmed manufacturing defects or an error on our part, handled under the claims process above.

8. Export orders

For international shipments, the buyer is responsible for any import duties, taxes, or customs clearance requirements in the destination country unless otherwise agreed in writing.

9. Contact us

For dispatch status, claims, or any shipping question, reach us at jpmkoverseas@gmail.com or via WhatsApp with your order reference.